Returns and Refund Policy

Returns
You can return an item to us for a refund or exchange if you:

1) Received a damaged and/or faulty item (not including boxes); or

2) Received an incorrect item.

Due to the nature of some items we stock, pictures may not represent the final version of some products, Photos are for reference only, exact product appearance is subject to manufacturers final release, please keep this in mind when purchasing as this is not grounds for a refund.

Please note your receipt and/or tax invoice is required upon return/exchange. We will advise you of the approval or rejection of your refund or exchange upon receipt and inspection of the product. You will be responsible for paying for your own shipping costs for returning the product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Consider using a trackable shipping service or shipping insurance. We don’t guarantee that we will receive your returned item.


Refunds (if applicable)

A request for a refund on the basis of a damaged box alone will be rejected. We do not guarantee that you will receive boxes containing an item without any scratches, dents, fading or any other type of damage that would lead a person to believe that the item was no longer in a pristine, near production quality state. Whilst all endeavours will be taken to ensure that the box arrives to you as safely and damage free as possible, we do not guarantee the condition of boxes.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Please allow 3-5 business days for your refund to process and appear back in the same account used to place your order.

Please note, delivery and service fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any further queries, please contact us: contact@kathleensklutter.com.au

Our policy on returns is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the above carefully to ensure you are fully aware of your rights under this policy and our obligations to you.